Frequently asked questions

No. We can only rent to holders of a full driving licence with a valid International Driving Permit.

Yes. Anyone 18 or older holding a valid International Driving Permit may rent a RENTAL819 motorcycle.

No. Even if you speak neither English nor Japanese, our overseas self-drive team provides interpretation support to the fullest extent possible.

If you want a specific motorcycle, please book at least one week ahead so we can arrange it.

Payment is made to Helmet King by FPS or bank transfer within three working days after our overseas self-drive team issues your rental invoice.

Rental fees are paid by FPS/bank transfer. However, the branch in Japan usually requires a credit card at pick-up for deposit and identity verification, so please bring at least one.

No — the rent is the same as in Japan. Booking through Helmet King in Hong Kong also gives you free Chinese-language consultation and full arrangement support at no extra charge.

The confirmation email is sent automatically — please check your spam folder, or reach us on Facebook or WhatsApp.

The year and colour of the vehicle may change and cannot always be guaranteed. If you have a specific requirement, let us know early when booking and we will do our best to arrange it.

Fuel is your responsibility. The tank is full at pick-up; please return it full, otherwise a refuelling charge applies (and it may cost more than a petrol station).

There is no mileage limit. All fees are itemised before you rent.

Yes. Before departure, ask the branch staff to rent and fit an ETC unit and ETC card. Expressway tolls are settled from the ETC record when you return the bike.

No. Every policy has a deductible; in an accident you pay up to the deductible and the insurer covers the rest. Deductibles differ by bike class — please ride carefully.

Take these four steps: 1) assess the situation and check for injuries; 2) call the police (110); 3) contact the insurer; 4) contact the Rental819 centre. Outside business hours, call Emergency Road Service (ERS), and remember to get an accident certificate from the police.

If an accident, theft or fall means the bike needs repair and can't be rented out, you pay a NOC: 20,000 yen if you can ride it back to the branch, 50,000 yen if you cannot. This is charged in addition to the vehicle-compensation deductible.

No. If an accident occurs, insurance won't pay out because the insured party differs. Please note this.

Please return within business hours, otherwise the branch may charge an overtime fee.

Overtime fees vary by bike class. If you return late without telling us in advance, a penalty applies. For special circumstances, contact us first.

Yes — tell the pick-up branch in advance. If your bike is already booked by the next customer, you must return it on time and cannot extend.

No. Please return the bike to the original branch within business hours.

Most branches can store your luggage — please contact us in advance to arrange it.

Rental shops generally don't have spare space to store customers' cars or motorcycles, so we recommend taking public transport to pick up your bike.

In severe weather you may cancel on the morning of the rental, but you must contact us beforehand.

6 days before: 20% of the invoice total; 2 days before: 30%; same day: 50%. A no-show forfeits any refund. Each branch retains final discretion over rentals.