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No, we can only rent from holders of a full driver's license with a valid international license plate.
If you have a designated motorcycle, please make an appointment at least one week in advance so that we can make arrangements in advance.
Tenants are required to pay the bill by FPS within 2 working days after the receipt is issued.
However, this does not mean that the cancellation of the order will not cause substantial loss and distress; In addition, each store has the final decision to rent and has the right to refuse any rental. Please carefully consider the time, rental period, car price, location... Make an appointment again, and do not cancel it easily unless necessary, so as to avoid trouble from the store staff, so as not to leave a bad impression on Hong Kong people. Thank you for your cooperation and understanding.
You are responsible for the money you pay for your own gas. The fuel tank of the motorcycle will be full when you get it, so please return the bike with a full tank. Otherwise, you will be charged a fuel fee, which may be higher than the gas cost at the gas station, so please be careful.
Please drop off the car during business hours. Otherwise, the rental car operator reserves the right to charge a late fee.
In general, there is no space for parking in our storefront, so we recommend that you use public transportation. If you are renting a car, you can search for a nearby parking lot.
If the motorcycle needs to be repaired due to an accident and we are unable to rent it out for business, we will charge you a fee for the use of the motorcycle, which is commonly known as a loss of business.
If the vehicle must be repaired due to accidents, theft, reversing, etc., during the rental period, the following expenses shall be borne by the customer to compensate for the loss of business. Even if you have enrolled in Vehicle Compensation, the cost of this loss of business compensation will be calculated additionally.
In addition, if you drive with mirrors, turn signals, headlights, taillights, or other safety components falling off or damaged, it is not only very dangerous, but it is also a violation of the road traffic law in Japan, and you may be punished with a fine. If you forcibly drive back to the store, you may be charged 50,000 yen for lost business damages.
| The vehicle can be ridden back to the pick-up shop | for 20,000 yen |
| vehicle is not moving normally, and the car is returned to the pick-up shop | for 50,000 yen |
Note: If the vehicle is not returned to the store while it is still in the driver's seat (e.g., left on the side of the road, etc.), an additional 50,000 yen will be charged for the loss of business.
Holders of a valid International Driving Licence aged 18 or above are eligible to rent RENTAL819 motorcycles.
Tenants are required to pay the bill by FPS within 2 working days after the receipt is issued.
The confirmation email is sent automatically, please check your spam folder. You can also contact us on Facebook or WhatsApp.
Most branches allow you to leave your luggage, so please contact us in advance to assist in arranging.
Yes, please contact the staff of the car rental shop to rent and install an ETC machine and ETC card before departure.
In case of bad weather, it is possible to cancel in the morning of the day of rental, but please be sure to contact us beforehand.
No, if you don't know English or Japanese, our overseas self-driving customer service can provide you with a maximum transfer service.
No. All fees are detailed before you rent a car.
Overtime charges may vary depending on the wheel class. Please note that you will be charged a penalty if you return it late without notifying us in advance. If you have any special circumstances, please contact us first.
If you decide to extend your rental period, please inform your branch in advance. If your rental car has already been booked by the next customer, you will have to return it as scheduled and there is no extension of time.
No, please return the locomotive to the original rental branch during business hours.
No. Each policy has an excess, and in the event of an accident, the customer needs to pay the amount of insurance up to the deductible. If the amount above the deductible amount is borne by the insurance company. The exemption amount varies depending on the class of motorcycle, so please drive carefully.
After an accident, follow these four steps:
1. Understand the condition and check the damage
2. Contact the police
3. Contact the insurance company
4. Contact Rental 819 Centre
If it is past business hours, please notify the Emergency Road Service (ERS). Don't forget to ask the police for an accident certificate.
It's all the same. Hong Kong Rental819 specializes in providing free consultation services for customers in Hong Kong and Macau to rent motorcycles on a daily basis.
Basically, yes. However, according to the shop arrangement, the color and year of the motorcycle will change, and we will try our best to meet the customer's requirements, but if you have any special needs in terms of color, please notify in advance.
No. In the event of an accident, the insurance will not pay compensation due to the different insured persons.
When you return the car, the staff of the rental car will check the payment record on the ETC card, so please pay it at the time.
Cancellation 6 days in advance: 20% of the total invoice amount will be charged
2 days prior to departure: 30% of the total invoice amount
Same-day cancellation: 50% of the total invoice amount
If you are a "NO SHOW", you will not be eligible for a refund of your booking.
Each store has the final decision to rent and has the right to refuse any rental. Please carefully consider the time, rental period,
The car, location, and non-essential please do not cancel easily, thank you for your cooperation and understanding.
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